Privacy Policy

Last Updated: 2026.01.15

Next Make Co., Ltd. (“the Company”, “we”, “us”) establishes this Privacy Policy (“the Policy”) regarding the handling of personal information collected through our website and mobile application (“the Service”).

By using the Service, the user (“User”, “you”) is deemed to have agreed to this Policy.

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1. Information We Collect

We collect the following information to provide and operate the Service.

Information Provided by the User

• Name
• Email address
• Encrypted password
• Date of birth
• Gender (including companion information)
• Nationality and language settings
• Ticket purchase details (type, amount, date, etc.)
• Companion information (date of birth, gender, etc.)
• Visit and usage history of tourist attractions

Device Information

• Device model and OS
• App version
• IP address
• Cookies / identifiers
• Error logs
• Location data (only when permitted for guide functions)

Payment Information

• Stripe payment tokens ※ We do not store credit card numbers.

2. Purpose of Use

We use collected information for the following purposes:

1. Ticket sales and payment processing
2. Issuing and managing electronic tickets, and verifying user identity
3. Managing companion registrations and user information
4. Providing in-app audio and video guide features
5. Responding to inquiries and providing support
6. Investigating system issues and improving the Service
7. Preventing fraud and unauthorized access
8. Sending important notifications and updates
9. Creating statistical data (non-identifiable)

3. Third-Party Disclosure

We do not disclose personal information to third parties except in the following cases:

• With the User’s consent
• As required by law
• When necessary to prevent fraud
• When providing information to Stripe for payment processing
• When providing information to tourist facilities for ticket verification and entry

4. Use of External Services

We use the following external services:

• Stripe (payment processing)
• Firebase / Google Analytics (analytics and error logging)
• AWS / GCP (server hosting)

These services process information according to their respective privacy policies.

5. Cookies and Identifiers

We use Cookies and identifiers for:

• Maintaining login sessions
• Error analysis
• Improving Service functionality
• Enhancing user experience

6. Security Measures

We take appropriate security measures, including:

• HTTPS / SSL encryption
• Password hashing
• Access control management
• External threat detection systems
• Minimization of stored personal information

7. Retention Period

We retain personal information only for the duration necessary to fulfill the purposes described in this Policy or as required by law.

When a User requests deletion of their account, we will delete information within a reasonable period, except for data required to be retained by law.

8. User Rights

Users have the right to:

• Request disclosure of their information
• Request correction, update, or deletion
• Request suspension of use or erasure
• Request data portability (when technically feasible)

Inquiries can be made through the contact information in Section 10.

9. International Data Transfers

User information may be transferred to servers located in Japan or other countries.

In all cases, appropriate safeguards will be applied.

10. Contact Information

If you have any questions regarding this Privacy Policy, please contact:

• Next Make Co., Ltd.
• 6-11-44 Hakata-cho, Izumi City, Osaka, Japan
• Email: info@nextmake.co.jp

11. Changes to This Policy

We may update this Policy as necessary.

If significant changes are made, we will notify Users through in-app notifications or other appropriate means.